Testimonials
Customer ratings and reviews – don’t just take our word for it.
Right from the word go, we’ve always done things differently at Emanuel Whittaker. Well, when there’s so many contracting companies to choose from, there’s no point copying everyone else, is there?
If you’ve ever wondered how we do what we do, The Ethos and Values is the right place to find out more. It’s packed with useful info about us, from our beliefs in providing excellent services to our commitment to our people. And if you’ve still got questions at the end, please drop us a line – you’ll find all our details on the ‘Contact us’ page.
The door installation works here at Ruthin Avenue have been fantastic! I was in the building trade back in the day, so know how things work and I am so impressed with everything from start to finish. I would also like to compliment Joiner Matt Saliba on the quality of his work, his politeness and professionalism.
I have recently had door installation works completed at Kesteven Road and I am very happy with how professional and polite Emanuel Whittaker Joiners, James Kershaw and Billy Brickhill are. The lads have shown me and my home respect whilst working at my property and I feel this goes a long way.
Thank you so much for the investment work you have done here on one of our supportive schemes at Crumpsall. With your work and the decorators, Flat 1 looks like a brand new flat! You have all done an amazing job and had to work in difficult and sometimes challenging conditions. There are some very vulnerable residents here and I really appreciate everyone's patience, empathy and kindness to them. - Beth Leventhall, Housing and Contracts Officer at Great Places Housing Group.
Dear Gary, Thank you for the empathy that you have shown me in the lead up to this major project. Kind regards, Marsha
Cannot believe how amazing and lovely all of you have been. Your whole team and supervisor are so caring and decent at how you have helped me.
I really appreciate the work done, it is like a mood lifter to me. I was a bit depressed due to the pandemic, but when the Emanuel Whittaker team came to do this job in my home, I was very happy. The team were very good and a big thank you to the Resident Liaison Officer, Garry who is fantastic! The team are very polite and always inform us of what they want to do next. Very professional, well done!
I just want you to know how overjoyed I am with my new kitchen, it is absolutely fabulous. But what I really want you to know is how pleased I was with your workforce and the standard of their work. Every one of them, without exception, was courteous and so helpful and respectful. They have pride in their work and maintaining, what appears to me, an excellent standard of workmanship. I am sure that this is a result of yours and your Site Manager's leadership and desire to do a good job. Very, very well done and once again, thank you so much!
I would like to say that at 75 years of age, I will not lie, I did not want anybody in my home, but I have to tell you, the work was done very very well. I also want to say that Ryan and Mark were great to me. As I don't understand tech, they came round every time I had a job done, to tell me all about it, which I thought was so nice. Great workmen left my house clean and tidy, Ryan made sure of that.
Ms Marjorie Rowney, one of our Together Housing Residents is extremely happy with the works so far and passes on her thanks to everyone who has been involved. She said - "They are all really hardworking, polite and very kind and I can’t thank them enough".
The men fitting my new kitchen are fantastic, they have worked so hard and I am really happy with it.
"The work carried out by Emanuel Whittaker has been first class and to a high quality. The tradesmen, site manager and resident liaison officer have bent over backwards to accommodate the tenants needs and wishes and tried to keep disruption to a minimum. I have been very impressed by their professionalism and thank them personally for the work carried out on my flat."
I would like to thank you all on the behalf of the tenants on Pennington Close for the transformation you have done to the community room. We would also like to thank Emanuel Whittakers for all the hard work they have done with the tenants. They have shown to be a very caring firm and nothing has been too difficult for them. It will be sad when they leave because they have been part of the scheme so long. I have been a warden as you know for quite a number of years and I have dealt with contractors in the past on the scheme, and I have never come across a firm as helpful as these have been. All the staff from the site manager to the work men have shown nothing but kindness and helpfulness to the tenants, nothing has been too much trouble to them. I have had no complaints from the tenants but praise. I am so proud of what has been achieved since City West have taken over and feel that Pennington Close is now on the map. I therefore want to thank you all as well as the tenants.
Just want to thank you for all the good work you are doing on behalf of City West as part of working with our customers. Emanuel Whittaker are recognised as delivering excellent customer service and in particular achieve the highest standards of customer care. We also appreciate the cross party working that you do within our organisation in alerting us to potential problems with our customers and their tenancies. We receive many compliments for Emanuel Whittaker which we not only log but also forward them on to yourselves for your internal use. Once again, thanks for the dedication of your team which is greatly appreciated.
I just wanted to send a personal thank you for the time Adam has put into this project on behalf of Your Housing Group. Adam and Bernadette have delivered an important message to the children in an engaging manner. I have had some lovely feedback all of which, has been very positive. It is fantastic to see our contracting organisations working closely with us and making a difference to our customers life's. Thanks again
Emanuel Whittaker recently arranged an event at one of our elderly sheltered schemes Laurence Lowry Court in Swinton, to celebrate the Royal Wedding. This was a wonderful day where your team, notably Adam Berry, gave his time to provide a truly memorable experience to some of our more elderly and vulnerable customers by recreating Westminster Abbey in the communal sitting room. I would like to thank your team on behalf of Colette Mckune, City West and the residents of Laurence Lowry Court for their exceptional efforts which made this such a wonderful day.
I just wanted to let you know how grateful we are for the new windows fitted here at the Community Centre. The building is so much brighter and warmer than we had imagined. We also wanted to say how fantastic the workers were. They came when they said, worked fast and efficiently and kept disturbance to a minimum. We are really extremley grateful to yourselves and your staff for your help and support.
“It has been a delight to work with the team at Emanuel Whittaker and achieving the Gold standard is testament to the great equality practices embedded across the organisation. During the re accreditation it was clear that they have fully embraced the programme through their continual improvement action plan and have seen immediate benefits – not only in improved relationships between colleagues and with customers – but it has also helped Emanuel Whitaker recognise and prove what great equality practices they already had in place. Employee feedback was all incredibly positive and it is clear that there is a commitment to the equality agenda at every level in the business. Not only this – but as thought leaders in the construction industry, Emanuel Whitaker are proactive in openly sharing their good practice across the sector. A very well deserved achievement”
Emanuel Whittaker are excellent and the preparations are going well- no problem is too much for them and we are in good hands!
I have no hesitation in recommending Emanuel Whittakers. I had heard great stories about them when I was based at my previous Employer and having worked with them over the last three years I know that these stories are all true and should you work with them I’m sure you will find this the case. I encourage you to explore within the senior managers at Whittaker some of the many joint initiatives they have done with us whether that be Adult Work Placement schemes or the sponsoring and support of a BME contractor RMI to enable that firm to then trade in its own right.
I am in the process of reconciling all projects and would just like to say that my feedback to you would be of an excellent service both in terms of Customer Satisfaction which has been consistently 100% throughout the year and also Quality which has remained extremely high We have worked together in the ethos of true partnering and you have played a pro active role to unforeseen issues we faced especially at Mottram (tower blocks) when other contractors were involved to upgrade existing statutory services as part of the Kitchen and Bathroom replacement. At Core Group I have regularly used your working practices to benchmark against other contractors working within the partnership and this has encouraged others to adopt your approach The site team have been involved with decision making and have advised our technical team on ways forward I hope this partnership continues to grow and prosper.
From inception through to completion of the project Emanuel Whittaker’s have delivered the usually consistent and excellent level of Customer focussed service, standard of work and compliance with tight deadlines, budgets and Health and Safety requirements we expect.
Hi Tony, Just to say I have signed off all the balustrade work this morning with your site manager Brendan. I would also like to add what a fantastic job Emanuel Whittaker have carried out for us. I am extremely happy with how the whole project was carried out. The standard of workmanship is excellent, the site set up, really good and Brendan on site was always polite and helpful. We have not had one complaint from our tenants and you completed the project 2 days early and within budget. I hope we will be able to carry out work with Emanuel Whittaker in the future. Regards Derek
Can you pass on my thanks to the staff and residents involved in the opening on Friday. It was excellent to see the Meadows as a finished product– not just the physical works which as I’ve come to expect these days looked fantastic – but it was also good to soak up the atmosphere. Clearly a very involved and enthusiastic team. All credit to those involved including Emanuel Whittaker – not only did I not hear a bad word about them, but everything I did hear was overwhelmingly positive.
I would like to relay a massive thank you on behalf of City West and Kemball House residents to Emanuel Whittakers for the generosity in paying £375 for the transport which took 28 City West customers from one of its sheltered blocks at Kemball House to Southport. The customers enjoyed a lovely day out. I would also like to thank Adam Berry for making the necessary sponsorship arrangements. In these difficult financial times for all, it is good to see that there is still so much generosity from Suppliers and Contractors. Your generosity goes a long way to providing City West customers with something extra than just a place to live. Once again please accept a massive thank you from City West and all the residents of Kemball House.
The work is of a very high quality. The builders arrive early each morning and get straight to work. We have found the builders polite and courteous, as well as pleasant to our inquisitive children. We were utterly amazed when they washed our car (and others in the street); no-one could ask for more. Thank you all so much.
Many, many thanks for your very quick response to our appeal to get the lock-up door painted this week. It was very kind of you to include us in your 175.
Thanks once again for all your help and assistance at Broadway House. I think I speak on behalf of FCHO that all parties are delighted with the works that have been undertaken on site and they are all really delighted with the final end product. I think you would agree that none of this would have been completed without Ian's hard works and it really is appreciated. He is a testament to Emanuel Whittaker and it has been a pleasure working with him over the past few months.
Just to let you know the window fitters and the other workmen on site who have been completing the windows and the sills have been excellent over the last 4 weeks. They are professional polite and nothing is to much trouble for them. It would be great to feed it back to them as the tenants have been happy with the work carried out. It is important they are praised as it doesn’t happen enough.